Privacy Policy — How Kesino App Keeps Your Data Secure

Welcome to Kesino App. This Privacy Policy explains how Kesino App collects, uses, stores, and protects your personal data. When you use our platform, some information is provided by you voluntarily, while other information is collected automatically.

By accessing Kesino App or creating an account, you agree to this Privacy Policy. This Policy is connected to our Terms and Conditions, and both apply together. We place the highest importance on our users' personal privacy and are committed to protecting it.

Kesino App collects data in two main ways — information you provide directly and information collected automatically.

Information you provide directly:

• Name, date of birth, and contact details (phone number, email).
• Address and national ID or passport number (for KYC verification).
• Payment method details (mobile banking number or bank account information).
• Messages and complaints submitted via support chat.

Automatically Collected Information:

• IP address and device type.
• Browser name and version.
• Login time and session duration on the platform.
• Pages visited and buttons clicked.
• Gaming history and betting data (linked to your account).

Kesino App uses your data only for specific, legitimate purposes. Those purposes are clearly outlined below:

Kesino App does not retain your data longer than necessary. Your information is kept for the full duration your account remains active. After account closure, certain data may be retained for a limited period to meet legal obligations.

• Transaction data: up to 5 years after account closure (for financial audit purposes).
• KYC documents: retained for up to 7 years as required by law.
• Support chat history: up to 2 years.
• Marketing data: deleted upon withdrawal of consent.

Your data is stored on secure servers with no unauthorized access permitted. Server-level firewalls, intrusion detection systems, and regular security audits are in place.

Kesino App never sells your data. However, there are limited circumstances where sharing information with trusted parties may be necessary:

• Payment Processor: Necessary information is shared with mobile banking and banking partners to process transactions.
• Game Providers: Minimum data required to operate games may be shared with third-party game studios.
• Security Organization: Data is analyzed with cybersecurity partners to help prevent fraud.
• Government Authorities: Where required by legal directive or court order, we are obligated to provide information to the relevant authorities.

Kesino App uses cookies and similar technologies to enhance your platform experience. Cookies are small text files stored in your browser.

• Essential Cookies: For login sessions and security — the site cannot function properly without these.
• Performance Cookies: To analyze site speed and performance.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how the platform is being used.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some features to stop working.

As a Kesino App member, you have several important rights over your own data that we fully respect:

• Right to Know: You may request to know what personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that we pause the processing of your data.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to Object: You may opt out of marketing communications at any time.

To exercise any of these rights, contact us at [email protected]. Requests are typically responded to within 30 business days.

Kesino App is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• Any data collected from a minor will be deleted upon request.

Kesino App employs industry-leading security measures to protect your data:

• 256-bit SSL/TLS encryption on all data transmissions.
• Passwords are stored using bcrypt hashing — not even our staff can view your password.
• Two-factor authentication (2FA) support.
• Regular penetration testing and security audits.
• Automatic account lock on suspicious login attempts.

In the event of a data breach, affected members will be notified within 72 hours and immediate action will be taken.

Kesino App reserves the right to update this Privacy Policy at any time. Members will be notified of significant changes via email or through the platform in advance.

Continued use of the platform after any changes will be considered acceptance of the updated policy. The "Last Updated" date at the top of the page is always kept current.